top of page

Store Policy

Customer Care

Our Philosophy: myhoodies.com, we don’t just sell clothes; we build relationships. Our Customer Care team is dedicated to ensuring that your experience with us is as flawless as your style. We understand that shopping online requires trust, which is why we prioritize transparency, fast communication, and effective solutions. Whether you’re curious about a fabric, need help with a return, or want to track a package, we are here to support you every step of the way.

How Can We Help? We strive to provide a seamless shopping journey, but we know questions can arise. Our team is trained to handle everything from sizing advice to technical issues at checkout. If something isn't right with your order, we promise to make it right—honestly and efficiently.

Contact Us Communication is key. You can reach out to us through any of the channels below, and we will get back to you as soon as possible.

  • Email: supportMyhoodies@gmail.com (We aim to respond to all inquiries within 24 hours).

  • Live Chat: Available on our website Monday to Friday, from 9:00 AM to 5:00 PM (GMT).

  • Social Media: Send us a DM on Instagram @myhoodies.store.

  • Frequently Asked Questions: Check our [FAQ Page] for quick answers regarding shipping, payments, and sizing.

Privacy & Safety

Your Privacy Matters At Myhoodies.com, we are committed to protecting the privacy and security of our customers and site visitors. We fully understand and respect the importance of data privacy on the internet. We only collect the necessary information to process your orders and to provide a more personalized shopping experience. We will never sell your name, address, email address, or credit card information to any third party.

How We Use Your Data

  • Order Fulfillment: To process payments and deliver your items to your doorstep.

  • Communication: To send you updates about your order or respond to your queries.

  • Marketing: Only if you opt-in, we may send you news about our latest drops and exclusive offers. You can unsubscribe at any time.

Safe & Secure Shopping Your security is our priority. We use industry-standard encryption technologies (SSL) to ensure that your personal information and payment details are handled with the highest level of protection.

  • Secure Payments: We accept major credit cards and secure payment providers. Your payment information is encrypted and processed through secure gateways—we never store your full credit card details on our servers.

  • Data Protection: We comply with the UK General Data Protection Regulation (UK GDPR) to ensure your data is stored safely and used responsibly.

Contact Us Regarding Your Data If you have any questions about how we handle your information or would like to request the deletion of your data, please contact us at: SupportMyhoodies@gmail.com

​

​

Payment Methods

Payment Methods

  • Credit / Debit Cards

  • PAYPAL

  • Offline Payments

bottom of page